SUPPORT & COMMUNITY

Support

N.B. Support and training for all Aperio and Prime Investor products is provided only by Aperio and is obtained by contacting us at support@aperioltd.com or by calling us on +44 (0)20 7873 2273. Please do not accept offers of support or training from any other parties or persons.

› Customer Service

For assistance with any non-technical issues:

t: +44 (0)20 7873 2273
e: help@aperioltd.com

Mail address:

Aperio Systems Limited
Communications House
26 York Street
London
W1U 6PZ
UK

Close

› Technical Support

For assistance with any technical issues:

T. +44 (0)20 7873 2273
e. support@aperioltd.com
IM. Windows Live: “AperioTechSupport@hotmail.com”

Click for details of our Remote Assistance

Aperio can quickly help you to resolve product user issues by temporarily connecting to your desktop remotely in real time and sort the problem for you. It is faster than talking you through the solution on the telephone, it is secure and it works with any firewall or router without having anything to install or any settings to configure.

How It Works

While Aperio is connected as a helper, we see the computer “desktop” of you - the person we are helping - on our screen. As we move our mouse within this window, your mouse pointer moves and as we type, the text appears on both of our screens.

While your problem is being fixed by us, you will see a dialogue box that tells you about our connection and that has a button allowing you to terminate the session at anytime. You can sit back and watch as we navigate the Aperio product on your computer, seeing exactly what the problem is and taking the necessary steps to fix it. At any time, you too can move your mouse to point something out to us or to disconnect the session. You can also use your keyboard to type or locate a specific file for us to use while helping.

It is Simple

There is nothing to install, no settings to configure, no usernames or passwords to remember, and no external factors to worry about. All our remote assistance requires is a 30-seconds-or-less download and you're ready to go. Everything is preconfigured to help us connect with you.

It is Secure

Our remote assistance tool uses 128-bit SSL encryption, the same type of security offered by major online retailers and banks. The 12-digit invitation code that we send to you to start the assistance session ensures that only the Aperio support professional who gave it is connected to the user needing the assistance. After disconnecting, you are given the option for the remote assistance tool to delete itself so that no further connections can be made without your permission.

How To Start a Remote Assistance Session

  • Request remote assistance from us via Windows Live IM, e-mail or telephone.
  • Wait for an invitation to come back or for your Aperio helper to read you a 12-digit invitation code.
  • If you received an IM or e-mail invitation, click the included link. If you were given an invitation code by telephone, go to the CoPilot Login and enter that code.
  • You will then be given a link to the “Co-pilot” download.
  • Download the “Co-pilot” program by saving it to your computer “desktop”.
  • Run the program and click "Yes" when prompted to allow your Aperio helper to connect to your computer “desktop

Close

› Updates & Upgrades

Product updates will be available periodically and will be free to all registered users. We will notify all registered users by e-mail instructions of how to obtain them.

Close

› Training

You will soon be able to watch pre-recorded training modules for our various products as an alternative to booking private tailored training sessions with us. In the meantime, if you would like to speak to us about private tailored training sessions in your offices for individuals or groups, please contact us at training@aperioltd.com or call +44 (0)20 7873 2273.

Close

› Report Problems

If you encounter any bugs while using an Aperio product, please e-mail it to bugs@aperioltd.com with as much information as is possible to help our technicians recreate the problem and attempt to fix it as quickly as possible.

Close


Community

› Aperio Forums

› Product Forums

› Analyst
› Developer
› Investor
› IQ
› Excel Links - share and discuss ideas for making best use of Excel with Aperio products
› User-to-user Forum - ask other users or share views
› Ideas Exchange - suggest any ideas, improvements etc you would like to see

Close


Clients

› Client list

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

ABL Group
Achillies Investments
Achmea Beleggingen
ACR Commercial Property
Allan Fuller Estate Agents
Allison Lightbody Waddell Ltd
Allsop and Co
Alpha Property Asset Management Ltd
Amazon Property
Anderson Harkins Property
Anderson Wilde & Harris Andrew Bates
Andrews Denford & Boyd
Arnolds Chartered Surveyors
Asda Property Holdings
Ashby and Co
Ashelford Toms
Ashlyns
Ashville Properties
Ashworth Sibal Welch
Asset Management and Development
Asset Plus One Ltd
Atholl Associates
ATIS Real Weatheralls
Awbery Morris
AWS

Bache Treharne
Bartlett Property
Bath and North East Somerset Council
Bellamanda Investments
Bemwey
Bentley Property Developments Ltd
Beresford Adams
Blackfriars Bloodhound
Bond & Sherwill
Bourne End Properties plc
Brackenridge Hanson Tate
Brechins & Co
Bristol and West Building Society
Broxbourne Borough Council
Bruton Knowles
Building Design + Management (UK) Ltd
Burford Group
Burleigh Estate plc

Calthorpe
Cambridge City Council
Campbell and Co
Cap Partners
Capital and Counties
Castlestone Investments Ltd
Centreland Project Management
Chappell& Co
Charter Land Estates
Chase and Partners
Cheffins
Cherryman
Chris Rowlands & Co
Ciel Properties
Citypark Properties
Clark & Co
Clifford Dann
Clive Kemp & Co.
CMP Estates
Cobden Securities
Cohalan Downing
Colliers CRE
Colliers Jackson-Stops
Conway Relf Ltd
Copperbirch Property
Copping Joyce
Coventry City Council
CPD Foundation
Coyne Associates
Craig Sheehan
CREDAL Inter-Management
Creswell Estates Ltd
Crickmay
CSK Developments
Culverwell and Co
Cushman & Wakefield

Daly Investment Planning Ltd
Daniel Cobb
Dasim Partnership
David Stocker & Co.
Dawnay Day
De Morgan & Co
De Souza and Co
Derwent Valley Holdings
Dexter Wood and Partners
Dickens Watts and Dade
Dixon Webb
Dixon Wimbush
DM Hall and Son
DNG Cowen
Doherty Baines
Donal Madigan
Donaldsons
Dreamcliff Ltd
Dron and Wright
DTZ Debenham Thorpe
Dublin Institute of Technology
Duncan Allison

Edinburgh House Estates
Eric Young and Co
European Structured Leasing
Evans Hardy Bromwich

Fifield Glyn
Farley Property
Finnegan Menton
Fisher German
Fisher Hodge
Fletcher Morgan
Frogmore Developments
FTD Johns

Gavin Black Chartered Surveyors
Gee and Co
George Trevor and Associates
Gerald Eve LLP
GHP Group Limited
Glanbia Estates Ltd.
Glenny
G L Hearn
Goldcrest Land plc
Grantside Ltd
Great Marlborough Estates
Griffin Webster Partnership

Hague Nicholls Ltd
Hanover Cube
Hartley Cowley and Co
Harvey & Wheeler
HBOS
Heathcroft Properties plc
Hennings Hume
Heriot Watt University
Hicks Baker
Highcross
Hill Woolhouse
HMC Chartered Surveyors
Horton Estates Ltd
Howell Brooks
Hughes Ellard
Hull City Council
Humberts Leisure
Hunter Property Fund Management
HWBC

Ian Scott International
Insignia Richard Ellis Ltd
Inventures
Invessa - Poland
Irving Associates

J Smart and Co
James and Lister
Jemada Investments Ltd
Jenner Jones
John Chivers Commercial
Jorden Salata
Julian Morse

Kalmars Commercial
Kaymac Construction
Kenmore

Kenney Moore
Keygrove
King Sturge
Kingsmead Trust Group
Kirklees Metropolitan Council
Knight Frank

Landmark Securities plc
Lawrence Hannah and Skelton
Lee Baron
Legat Corbishley
Legat Owen
Lewis and Co
Lewis and Partners
Lionsgate Management Services
Livingston Gunn
Lloyds TSB
Locks and Co
London and Metropolitan
London and Provincial Overseas Ltd
London Borough of Brent
London Borough of Camden
London Borough of Haringey
London Borough of Merton
Longbow plc
Longford Estates
LSM Partners
Luff Holdings

M'gra Consulting
Maidstone Capital
Makin Moore
Marchday Group

Marriott Hardcastle
Martin Burke and Associates
MCA
McKenzie Pollock
Meeson Williams Ltd.
Merriam Bach
Mellersh and Harding
Michael Blair & Co.
Michael Rogers Whitehouse
Michael Steel & Co
Millfield Estates
Minerva plc
Montagu Evans
Morgan Lambert and Partners
Morley Fund Management
Morrison & Co
Mount Provincial Developments Ltd
Mountain Finance
Mountcastle Properties
Muller International

NAI Gooch Webster (City)
Nationwide Building Society
Niall Beattie & Associates
NHR Chartered Surveyors
Nightingale Estate Investments
NM Associates
Norman Rourke and Partners
North Rae Sanders

Olive Joyce Homes

Parklane Properties
Parr Walker
Paul Knight
Pencare Properties Ltd
Penningtons
Pennycuick Collins
Peter Campbell and Co
Peter Hill Chartered Surveyors
Plum Developments
Plynlimon Estates and Properties Ltd
Poulston Investments
PR Gibbs
Primmer Olds
Pyle Owen

Quinn Agnew

Reith Lambert
Richard Susskind & Co.
RMC Properties
Roche Chartered Surveyors
Roselodge Group
Ross Jaye Sayer
Rowen and Jacobs Consulting
Rowley Hughes Thompson
Royal Bank of Scotland
Rugby Estates
Russell Management
Rutter & Rutter

Sanders Cartwright
Saxton Mee
SBH
Scotmid
Scotmid Property
Scottish Metropolitan Properties
Secap
Sellar Properties
Sheffield Hallam University
Shepherd Development Company Ltd
Shepherd Sharpe
Sherry Fitzgerald O'Toole
Shoreham Port Authority
Slough Borough Council
Smith Melzack Pepper Angliss
Smith Price
Smith Young
Snow & Astill
Society of Chartered Surveyors
Southampton Institute of Higher Education
Spring 4
Standard Life
Stanley Hicks & Son
Steeple Court plc
Stelmain Limited
Stephenson Day
Steven Rosen Associates
Stimpsons
Stow Securities
ST Q2
Strathkeen Properties
Stratton Creber Commercial
Strutt and Parker
Stupples
Summit Property Advisors
Sunstone Properties Ltd.

Targetfollow Estates Ltd
Taylor and Co
Terrace Hill Group
Thompson Yates
Thorstone Land and Property Ltd
Tiffany Estates Ltd
Tiger International Property Advisers

UK European Investments
Unicorn Consultancy Services
University of Northumbria at Newcastle
University of Westminster

Vail Williams
Venables Sherrott Lockhart & Partners
Voie dÂ’eau
Vue de la Corbiere Avec Responsibilite

Wayland Properties llp
Welsh Development Agency
Western Ridge
Wilkinson Williams
William Marsh
Williams Gunter Hardwick
Wolfe Property Services
Wrenbridge Land
Wykeland Group Ltd

Close

› Testimonials

Here are a few things people have said about our products:

"Once in a while a product comes along that can transform the way in which people work. APERIO Analyst is precisely that product for the international real estate market"
Stephen Spooner, Solaris Developments and PISCES Board Member

"I previously used a homemade spreadsheet, but having taken the plunge after investigating various packages have found primedeveloper to be easy to use and good at presenting the essential information"
Michael Garvey, Stupples

"primedeveloper is excellent software and I cannot believe I went so long struggling on with my old system"
John Vigar, Sunstone Properties

"primedeveloper is pretty impressive. Full marks for the intuitive user interface. I managed to put an appraisal together in a fraction of the time it usually takes."
Nigel Baker, Hicks Baker

"Great software, very easy to use..."
Adam Tuck, Arnolds

"I have been using primedeveloper for several months and the updated version is an improvement on an already impressive piece of software.
I find primedeveloper useful for detailed appraisals, but it also is great for quick appraisals…I find that because it is so quick and easy to do a quick appraisal, I tend to use the software more than I anticipated.
The Help file is also easy to follow and use."
Mike Hull, Saxton Mee Commercial

"... primedeveloper is fantastically easy to use"
Graham Waddell, Allison Lightbody Waddell

Close